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Home of the Lifetime Carpet Installation Warranty

Floor Care

Here are the top three stains that people get in their carpet and how to clean them:

  1. Pet stains
  2. Wine stains
  3. Dirt stains

PET URINE

  • Soak up and blot spill.
  • Apply tested cleaning solution.
  • Leave solution on 5 minutes or more.
  • Rinse with cold water; cover with white paper towel.

CLEANING SOLUTIONS

Detergent Solution
Mix 1/4 teaspoon mild liquid dish soap with one cup warm water.

Vinegar Solution
Mix 2 tablespoons white vinegar with 4 cups warm water.

WINE

  • Soak up and blot spill.
  • Apply tested cleaning solution.
  • Leave solution on 5 minutes or more.
  • Rinse with cold water; cover with white paper towel.

CLEANING SOLUTIONS

Detergent Solution
Mix 1/4 teaspoon mild liquid dish soap with one cup warm water.

Vinegar Solution
Mix 2 tablespoons white vinegar with 4 cups warm water.

DIRT

  • Soak up and blot spill.
  • Apply tested cleaning solution.
  • Leave solution on 5 minutes or more.
  • Rinse with cold water; cover with white paper towel.

CLEANING SOLUTIONS

Detergent Solution
Mix 1/4 teaspoon mild liquid dish soap with one cup warm water.

Vinegar Solution
Mix 2 tablespoons white vinegar with 4 cups warm water.

Carpet Maintenance

ON A REGULAR BASIS

  • Vacuum at least weekly to remove dry soil particles that can dull fibers and cause matting.
  • Combat crushing by placing glides under heavy furniture.
  • Rotate furniture to give carpet a rest.
  • Close blinds or shades to avoid long hours of direct sunlight.

EVERY 18 MONTHS

  • A professional steam cleaning/hot water extraction at least once every 18 months is required to maintain your warranty.

WHEN ACCIDENTS HAPPEN

  • Clean spills promptly.
  • If you cannot clean immediately, you can remove most stains after 24 hours.
  • Flush the stain using mild dishwashing detergent and water. Blot excess moisture with a clean white cloth, moving from outer edge of stain toward the middle.

Laminate Wood

Laminate’s construction makes it inherently durable, but you’ll want to remember a few basics of routine care, protection, and repair. Depend on us to let you know all about these methods for keeping your laminate floor at its most attractive.

Follow routine maintenance guidelines to clean your laminate flooring:

  • Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor.
  • For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue.
  • Sweep, dust, or vacuum the floor regularly with the hard floor attachment (not the beater bar) to prevent accumulation of dirt and grit that can scratch or dull the floor finish.
  •  Periodically clean the floor with cleaning products made specifically for laminate floor care. For optimum results, we recommend Shaw’s R2X Hard Surfaces Flooring Cleaner.
  • Do not wash or wet mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. – This could cause swelling, warping, delamination, and joint-line separation, and void the warranty.
  • Do not use steel wool, abrasive cleaners, or strong ammoniated or chlorinated type cleaners.
  • Do not use any type of buffing or polishing machine.
  • For spots such as candle wax or chewing gum, harden the spot with ice and then gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.
  • A more frequent dust-mopping or vacuuming schedule may be required in very sandy areas such as a beach home.
  • Protect your laminate flooring to keep it looking like new
  • Entry mats will help collect the dirt, sand, grit, and other substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.
  • To prevent slippage of area rugs, use an approved vinyl rug underlayment.
  • Use floor protectors and wide-load bearing leg bases/rollers to minimize the chance of indentations and scratches from heavy objects. As a rule, the heavier the object, the wider the floor protector.
  • Maintain a normal indoor relative humidity level between 35% and 65% throughout the year to minimize the natural expansion and contraction of the wood.
  • Avoid excessive exposure to water during periods of inclement weather.
  • Keep your pets nails trimmed to prevent them from scratching your floor.
  • Never try to slide heavy objects across the floor.
  • A protective mat should be used for furniture or chairs with castors.
  • Repair your laminate flooring when damage occurs

In the event that accidental damage occurs to one of the planks, minor scratches or dents can be repaired using a Flooring Touchup or Color-fill Kit. This special touchup kit is a filler material, color coordinated to the color of your floor so that, when used properly, the repaired area is often invisible. The repaired area will hold up to foot traffic and wear just like the rest of your laminate flooring.

Ceramic Tile

  1. You should allow your tile and grout to dry for at least 72 hours after installation, before any type of maintenance occurs.
  2. Cleaning your new floor with a damp mop once a week is the best thing you can do to maintain your tile floor.
  3. A simple sweeping or vacuuming of your tile floor prior to mopping will remove any dust or debris.
  4. Make sure that any cleanser you have chosen is compatible with grout cleaning, (neutral pH), and will not stain the grout. We recommend Shaw’s R2X Hard Surface Cleaner.
  5. Heavy traffic areas should be mopped more frequently than once a week.
  6. Never use detergent or soap as it may dull the surface of the tile.
  7. When cleaning, the entire area should be cleaned or scrubbed with the recommended cleansing solution, through the use of a cotton mop, cloth, sponge, or non-metallic bristle brush.
  8. The entire tile flooring should then be rinsed with clean water to remove any remaining cleaning solution residue.
  9. Routine cleaners should never contain acids, vinegar, chlorines, or ammonia as these chemicals can damage and discolor the grout or the surface of the natural stone or tile.

VERY IMPORTANT:  Cleaning unglazed tiles should be done on a regular basis using cleaners hat have a neutral pH for safe regular use; these cleaners are better suited at removing grease, oils, and normal spills from unglazed products.

Natural Stone

  1. You should allow your stone and grout to dry for at least 72 hours after installation, before any type of maintenance occurs.
  2. Cleaning your new floor with a damp mop once a week is the best thing you can do to maintain your tile floor.
  3. A simple sweeping or vacuuming of your tile floor prior to mopping will remove any dust or debris.
  4. The stone needs to be damp prior to cleaning. The cleaner can be applied through light misting and agitated according to the cleaning manufacturer’s recommendations.
  5. Routine sealing is recommended. Some stone products may require additional protection after cleaning.

VERY IMPORTANT:  Cleaning natural stone should be done with cleaners designed specifically for natural stone. These cleaners contain no acid and are of concentrated  neutral pH.

Protecting Your Floor

  1. Protect your tile by affixing felt or similar pads to the legs of any metal, iron, wood, or plastic furniture that could scratch and dull the surface.
  2. Exterior metal furniture which rests on tile floors or patio areas may rust and cause staining.
  3. The use of good, quality entry mats will help protect your tile floor from wear by collecting dirt, sand, grit and other foreign substances such as oil, asphalt, or driveway sealer that might otherwise be tracked onto your floor.
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